Common Game Questions:

WHAT THE WHAT IS AN ESCAPE ROOM?

An Escape Room is a hands-on/brains-on interactive game that you play with other people in a single (or is it?) room. An otherwise normal-seeming room becomes a labyrinth of puzzles, clues and codes that you and your team must put together using logic, wit and observation, in order to escape the room-- all in under 1 hour.

WHO CAN PLAY?

Anyone who wants to put down the phone, step away from the computer, and have some good ol fashioned cerebral interaction with fellow humans. All ages (though some restrictions do apply). You do not need to have any sort of specialized knowledge, skills, or superhero strength. Just a good attitude, an open mind and the ability to work as part of a team. Great for casual get-togethers with family or friends, date night, tourists, team building, bored teenagers, and grandparents.

Want to have a party?

GREAT!! We get down. We even have a refrigerator to keep cakes (or, ahem, champagne) cold while you fight the odds to escape. Don’t make it out in time? That’s cool, we like cake. Time restrictions may apply so please contact us before booking.

HOW MANY PEOPLE CAN PLAY?

Depends on the room, but relatively speaking 2-10 players. Please note that if you only book 2 tickets, you may be sharing your experience with other people.

IS THERE AN AGE LIMIT?

Yes and no. We want to welcome anyone and everyone in to our facility, but our games can be rather complex for some younger minds, so we have a suggestion of 10 years or older. Have kids that want to play? Thats cool! Get them away from the screen and give them an opportunity to show off how smart they are. However, children 14 and under must be accompanied by an adult. Have a group of kids (3 or more)? That’s fine as well. However, we do share our building with tenants who might not appreciate a gaggle of loud and raucous kids (we like to think of them as enthusiastic!), so we might ask you to schedule a specific time slot to avoid any conflicts with our neighbors. We also ask that you book the whole room if you want multiple young'uns to participate.

Please contact us before booking.

People under the age of 18 must have a parental waiver signed.

WHEN CAN I PLAY?

Please refer to our scheduling button on our Facebook page or our Website. While we do have certain hours and days of operation, if you and your group would like to come in during non-operating hours just shoot us an email. As long as we have 24 hours advance notice, more oft than not we can accommodate.

DO YOU ACCEPT WALK-INS?

Feel free to walk in but please note that we can not guarantee availability at that moment. But it’s worth a shot, so stop on by. We can always try and schedule you for later in the day.

IS IT SCARY?

While one of our rooms is slightly creepy, it is not meant to scare the pants off of you. Nothing will be jumping out at you, grabbing you or deliberately scaring or harming you.

IS EXITUS WHEELCHAIR ACCESSIBLE?

Unfortunately we are in an upstairs location of an older building with no elevator access. WE ARE SO SORRY!!!!! We are more than willing to accommodate people with disabilities to the best of our ability. Please contact us to see what kind of arrangements we can make.

ARE WE REALLY LOCKED IN A ROOM?

NO!!!!! We simply provide the idea of being locked in a room. Fire and safety codes prohibit us from physically locking anyone in a room. At any time you can leave the room at your own free will. However, if you leave the room for any reason other than an emergency or urgency, we will NOT stop the clock. We strongly encourage participants to use the restroom prior to entering the game.

WILL MY GROUP BE THE ONLY PEOPLE IN THE ROOM?

Maybe. We attempt to fill each room to capacity by placing separate groups of people together. Don’t like the idea of being locked in a room with strangers? You have a couple options. 1. Have enough people in your group to fill the room to capacity. 2. Purchase the maximum number of tickets and have the room all to yourselves. 3. Book the amount of tickets you need and hope that nobody else books.

I BOOKED, BUT SOMETHING CAME UP. CAN I RESCHEDULE?

We understand that life happens. If you need to reschedule, please contact us. If you give us 48 hours advance notice we will do our best accommodate you and your group. But please note that tickets are non-refundable.

ARE TICKETS REFUNDABLE?

No. All sales are final. But we are reasonable people and realize that things come up. Need to cancel your reservation? Contact us and we will try to reschedule your game for another time. Otherwise, spread the love and sell or gift your tickets to someone else. Surprise your friends, cheer up a grumpy co-worker, or pay it forward to someone on the street. All they need is the confirmation email.